Refund Policy

Last updated: 14 May 2026

Member contributions

When you contribute your share to an event, the funds are remitted to the organiser (less the GroupToIt service fee). The organiser is responsible for refunding your contribution if the event is cancelled, your spot is no longer needed, or you withdraw before the organiser has spent the funds on bookings.

If your organiser refunds you, the original Stripe processing fee is non-recoverable; the GroupToIt service fee is also non-refundable once the contribution has been transferred. Talk to your organiser first — they can issue refunds directly from their dashboard.

Disputes

If you cannot reach a resolution with the organiser within a reasonable time and believe the funds were collected in bad faith, contact us at hello@grouptoit.com.au. We will investigate and, where appropriate, assist with a Stripe-mediated dispute.

GroupToIt Plus upgrades

Plus upgrades are a one-off charge per event. We offer a full refund within 14 days of purchase if you have not yet locked any stage of the event. Email hello@grouptoit.com.auwith your event name to request a refund.

Australian Consumer Law

Nothing in this policy excludes any rights or remedies you have under the Australian Consumer Law, including the consumer guarantees.